When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. The cookie is used to store the user consent for the cookies in the category "Other. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Answered 26 October 2019 You will work long hours and not get paid for them . Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Necessary cookies are absolutely essential for the website to function properly. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. sector, For global BT. I could not recommend working for BT Openreach at all. Do I have to pay for this visit? @richthestag. Accept cookies to experience the full functionality of this page. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. They will try and get you . At conservative gathering, Trump is still the favourite. Ring sky told an engineer will come out in the next 48 hrs. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. It says: Were very sorry about the problem with NJs broadband service. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. I saw one at a cabinet last Sunday afternoon. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. The fault isnt due to fair wear and tear. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. You were left wondering if this was just a temporary fix. This field is for validation purposes and should be left unchanged. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Within 10 working days, Openreach will have completed their survey. Myself and my team cover the whole of the UK. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. The re-branding exercise actually started, in a very low-key way, a few short . 2. - Providing support for Service and Commercial inventory. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Compiled by Patrick Collinson. . There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Not really a good service from BT. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. We have a range of ways to get in touch for new and existing customers. Micky37 Hey,@zoni23welcome back to the community. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Normal for Openreach is 5 days a week 7.12hours a day. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. This cookie is set by GDPR Cookie Consent plugin. He has sturdy life goals and knows where he wants to go. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Call us on0800 800 150to discuss your installation. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. on Well let you know if this happens. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Ask questions and share tips with other people 24 hours a day. We don't ask for any formal qualifications. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For It also insists that the line is properly fixed. All in a day's work | 17 comments on LinkedIn Missed appointments. This is simply not true. Now there is light at the end of the tunnel! He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. BT. In your case, communication between the two appears to have broken down badly. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Russian minister laughed at for Ukraine war claims. This is how life was back then. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. It was reported a yesterday (I think). But it changed its tune when the Observer got involved. Installation day: What to expect It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Interview. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Within 10 working days, Openreach will have completed their survey. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. It could be Sky's Openreach account number, for the details that ISPs have given them. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. These cookies will be stored in your browser only with your consent. They'll aim to do this within 5 working days of you placing your order. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. To change your appointment: You can also easily change engineer appointments using the BT Business app. The live chat person wasn't at all helpful and actually closed the chat without resolution. 10 reasons to work for BT Openreach. Garry The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Try their website here. You might not need a visit, just the right advice and help to identify the problem! The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. I need an engineer to come to my premises to fix a broadband fault. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Talk about pass the buck BT! Contact BT. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. 22h. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. These cookies track visitors across websites and collect information to provide customized ads. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. The fault is due to theft, loss or removal of equipment. A company that was engineering-led is now run by business(wo)men with the resulting chaos. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. An engineer will install an ONT at your premises to connect to the nearby fibre cable. New grading structure. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. I have sent a pm with my information and description of the situation. You'll find up-to-date details of all charges and pricing information in BT Price List. business and public sector, Media It was reported a yesterday (I think). And once you've got some experience under your belt, there should be opportunities for overtime. & Broadcast. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. @bt_uk. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. So, here's where it all started working as a Phone Engineer. Anna Tims is away. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Moving home . As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". First, Openreach will send an engineer to assess how much work is needed. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. . 01-04-2021 as per usual ,engineers working across the road and our broadband goes down. "Where talent is a dwarf, self-esteem is a giant. This could be when: We only charge for repair work on a small number of fault reports. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Thing is there is a lot of stuff under footways so you can't go mad. BT Openreach was established in 2006 . Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. My Background as a Phone Engineer in Southend. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. The ISP said it can take up to 72 hours. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Well let you know how quickly you could be up and running when you order fibre broadband. the home, For I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Openreach aims to connect 20. When you contacted BT, it said it had not booked that engineer and did not know about the work. If you cant change your appointment, chat online or call us and we'll do it for you. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Sustainability, Northern All depends when your manager wants you I guess. Announcements, Guides & Community Updates. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Well send you a text with your engineers name and mobile number. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You also have the option to opt-out of these cookies. Can Nigeria's election result be overturned? Theyll need to get in touch with you, so please give us your mobile number for us to share. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Job Responsibilities: Undertake poling when required Work on Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Account and billing. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Openreach is the UK's digital network business. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Anyone else had this? The installation takes around three hours and the Openreach engineer will need access to your property. But opting out of some of these cookies may affect your browsing experience. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. However, you may visit "Cookie Settings" to provide a controlled consent. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. business and public sector, For business and public Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I'm wondering will there be engineers working on a saturday? 1. (adsbygoogle = window.adsbygoogle || []).push({}); 26/04/2017. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. When you report a fault, we try and assess whether therell be a charge or not. Lost or stolen. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Analytical cookies are used to understand how visitors interact with the website. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Contact from abroad. I know this because I have 26 years of experience tracing all kinds of faults. Read about our approach to external linking. BT won't send no one out because @SkyHelpTeam are my provider. You can view these money saving ideas by clickingHERE. Suggest you contact openreach as this is BT Retail /Consumer forum. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. But you will have heard of BT, BT Broadband and BT Infinity . I also get time for classroom learning which hopefully . Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Please only call if you have a letter from the government saying you are high-risk. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. . (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. The engineer first needs to turn on the cable that runs from the street cabinet to your property. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Apprenticeships. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Damage to equipment within your premises caused by lightning or power surges. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Just click on. Replying to . An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Damage caused during a break in to your premises. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Well send you a confirmation email with your appointment date and time slot. Asked 22 May 2022 Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Theyll aim to do this within 5 working days of you placing your order. You can view these money saving ideas by clicking HERE. on Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Amount of compensation. Some modules are disabled because cookies are declined. Ask questions and share tips with other people 24 hours a day. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. The installation takes around three hours and the Openreach engineer will need access to your property. That's usually four or five days a week between Monday and Sunday. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. How long is the appointment? on Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Openreach will then be in touch to arrange when they can complete the work at your premises. Engineers from Openreach managed to cut our telephone line while they were working on our road. Monday 9th June 2014. Thousands of members of Communication Workers Union will take action for 24 hours. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. If you aren't available, someone over 18 will need to be around. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . 30-03-2021 BT argued that you still received a partial service. Instal a new Telephone Extension Socket @katenoblett. A specific time cannot be given and access must be available for the entire slot. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Need to change your appointment? Working from home no service passing the buck. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. These cookies ensure basic functionalities and security features of the website, anonymously. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Your salary For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. . If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. I have a line fault that needs to be fixed. Log intoorder trackerusing your BT ID or order reference and postcode. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant.
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