Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com Protection for customers entering payment plans; special notice and links to assistance agencies. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Remember User ID helps you log in without having to memorize your ID or look it up every time. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Customer must negotiate a payment plan before disconnect date. Welcome to a new day at American Electric Power. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. During the heating season, a utility may not ask for a security deposit. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. We hope youll browse the pages and dig deeper on topics that pique your interest. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. No disconnect if customer is on a payment plan. Table of Contents show What Is AEP Central? Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. north wales dating agency Find a permit. Disconnect prohibited if customer agrees to a payment plan. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Renewals are not needed if condition is certified as being permanent. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. Is Appalachian Power the same as American Electric Power? No disconnect if customer agrees and adheres to a payment plan. 30 day disconnect delay with medical certificate, may be renewed 2 times. Regulated utilities must get PSC approval for disconnect. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. Required Internet Posting | Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". When you opt in, we automatically fill in your ID from then on. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. This applies to both regulated and non-regulated energy vendors. If you have forgotten your security code, please call 888.710.4237. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. To avoid unauthorized access, youll still have to enter your password. No disconnect for 15 days for illness certified by a physician, certification can be renewed. 10K - 2021. Use of this site constitutes acceptance of the AEP Terms and Conditions. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. emergency. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Consumer line: 617-737-2836 or 877-886-5066. Use of this site constitutes acceptance of the AEP Terms and Conditions. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). 30 day disconnect delay if detrimental to health, must have physician certification. Certification may be renewed another 42 days. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. No disconnect if customers enters into a deferred payment plan. Temperature based. Customers may utilize the winter reconnect order one time from mid October through mid April. Customer is expected to enter into a payment plan. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months.
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